Parimatch Privacy: How We Handle Your Info

This policy covers everyone who interacts with us. It doesn’t matter if you’ve got a registered account or you’re just browsing our app or site – if you’re here, these rules apply. We handle everything strictly by the book, following data protection laws to make sure your info is used for the right reasons, like keeping things legal and running the platform smoothly.

Parimatch acts as the “data controller.” In plain English, that means we’re the ones responsible for gathering, storing, and – most importantly – protecting your personal information.

To keep the service running and secure, we need a few things from you:

• The Basics: Your name, when you were born, and official ID documents;
• Getting in Touch: Your email and phone number;
• The Money Side: Your transaction history and banking details;
• Tech Stuff: Your IP address and where you’re logging in from.

We also keep a record of your chats with our support team. Plus, we use cookies to see how you move around the site so we can figure out what’s working and what’s not.

It’s mostly about quality and safety. We need this data to stop fraud in its tracks, help you out when you have a problem, and follow “Anti-Money Laundering” (AML) laws. Basically, it helps us make the platform faster, smarter, and a whole lot safer for everyone.

It happens in three main ways:

1. Directly from you: When you sign up, upload documents, or talk to support.
2. Automatically: While you’re using the site, our system logs your device ID and “handshakes” with your browser via cookies.
3. From partners: Sometimes we get a nudge from payment providers or identity services to make sure everything is legit.

You aren’t just giving us your data and losing it. You have the right to see what we have on file, fix any mistakes, or ask us to delete (or hide) your info. You can also move your data elsewhere, pull back your consent at any time, or tell us to stop sending you marketing emails. If you say “no” to a certain type of data use, we’ll respect that.

We aren’t in the business of selling your info, but we do share it when we absolutely have to:

• The Law: If a tax office or the police come knocking with a legal request, we have to comply;
• Service Partners: People who process your payments or help us catch scammers;
• Integrity: If a sports body is investigating something fishy, we might share details to keep the game clean;
• Business Moves: If our company goes through a big restructure, your data might move with us.

We take security seriously. Your sensitive info is encrypted whether it’s moving across the web or sitting on our servers. We have strict “need-to-know” access – meaning only the people who actually need your info to do their jobs can see it. We’re constantly auditing our systems for hacks and training our team to stay sharp.

We don’t hold onto things forever – just as long as the law or our operations require.

• Active accounts: For as long as you’re with us;
• Legal stuff (KYC/AML): Usually at least five years;
• Complaints: About two years;
• Marketing: Until you tell us to stop.

Once the time’s up, we securely wipe it or turn it into anonymous data.

Sometimes we use service providers based in other countries. If we send your data abroad, we make sure it’s going somewhere just as secure as our own backyard. If the law requires your specific “okay” for this, we’ll ask.

We do our best to protect you here, but if you click a link that takes you to another website, we can’t control what they do. Every site has its own privacy rules, so please read theirs before you give them any info.

We might update this page every now and then. If we make a big change, we’ll let you know via email or a notification on the platform. That said, it’s always a good idea to pop back here once in a while to see how we’re keeping your data safe.